Refund policy
At Eliza Boutique, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To qualify for a return, items must be:
- Unworn and unwashed
- In their original condition
- With all original tags attached
- Free of stains, makeup, perfume, or damage
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Bodysuits
- Swimwear (if the hygiene liner has been removed)
- Jewelry and accessories
- Gift cards
Refunds
Once your return is received and inspected, we’ll notify you if your refund has been approved. Approved refunds will be sent to your original payment method within 5–10 business days.
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with your order number and photos of the item. We’ll make it right.
Return Shipping
Customers are responsible for return shipping costs unless we shipped the wrong item or the item arrived damaged.
Contact Us
For any return or refund questions, please contact us at:
Email: support@elizaboutique.com