Shipping policy

At Eliza Boutique, we’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you’ll receive a confirmation email with tracking information.

Please note that processing times may be longer during sales, holidays, or periods of high order volume.

 

International Shipping

We proudly ship internationally! Shipping options are based on the total weight of your order.

Packages Under 15 kg

Only Express Shipping is available through FedEx, UPS, or DHL.

  • Estimated delivery: 8-10 business days
  • This is the fastest shipping option and may have higher shipping costs.

Packages 15 kg or More

Regular Air Cargo becomes available.

  • Estimated delivery: 12–15 business days
  • A more affordable shipping option for larger orders.

Please note: Regular Air Cargo is not available for packages weighing less than 15 kg.

Packages 21 kg or More

Ocean Freight (Sea Shipping) is available.

  • Estimated delivery: Approximately 25 business days
  • This is our lowest-cost international shipping option for large shipments.

Please note: Ocean Freight is only available for packages weighing 21 kg or more.

Shipping Delays

While we do our best to meet estimated delivery times, delays caused by weather, customs clearance, holidays, or shipping carriers are outside of our control.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Eliza Boutique is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery or the expected delivery date. We’ll work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: support@elizaboutique.com